At RUISHU CULTURE MEDIA CO., LIMITED, we are committed to delivering your purchases in a timely and efficient manner. We offer reliable shipping services to ensure your order reaches you safely and quickly.
1. Shipping Methods
We offer several trusted shipping options to cater to your needs, including:
- USPS
- FedEx
- UPS
- DHL
- Other reliable carriers
Shipping methods and rates will be displayed during the checkout process based on your location and the size of your order.
2. Processing Time
Orders are typically processed within 1-2 business days from the time the order is placed. Orders are shipped on business days (Monday to Friday, excluding holidays). Please allow additional time during peak seasons or for customized orders.
3. Shipping Rates
Shipping rates depend on the destination, weight, and size of the package. You will be able to see the final shipping cost during checkout before completing your purchase. Free shipping offers may apply depending on promotions or order requirements.
4. Delivery Time
The estimated delivery time varies based on the shipping method selected and your location:
- Domestic orders: Typically 3-7 business days.
- International orders: Varies depending on the destination and the selected carrier.
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs processing or weather conditions.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information for your convenience. You can track your order using the provided tracking number on the carrier’s website.
6. International Shipping
We are happy to ship internationally. Shipping fees and delivery times will vary based on the destination country. Additional customs duties, taxes, and fees may apply depending on local regulations. These charges are the responsibility of the customer and are not included in the shipping fee.
7. Shipping Restrictions
Some items may have shipping restrictions due to size or weight limitations, or they may be subject to regulations in certain countries. If we are unable to fulfill your order due to these restrictions, we will notify you promptly.
8. Address Accuracy
Please ensure that all shipping details are accurate at the time of purchase, including the recipient’s name, address, and contact information. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
9. Lost or Damaged Items
While we work hard to ensure your order reaches you in perfect condition, we are not responsible for items lost or damaged during transit. If your order is damaged or goes missing, please contact the carrier directly with your tracking information. You may also reach out to our customer service team for further assistance at [email protected].
10. Contact Us
If you have any questions or concerns regarding shipping, please do not hesitate to contact us at [email protected]. We are happy to assist you!
Thank you for shopping with RUISHU CULTURE MEDIA CO., LIMITED.