At RUISHU CULTURE MEDIA CO., LIMITED, we strive to provide you with the best shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward returns process to ensure you are happy with your order.
1. Eligibility for Returns
You may return items within 14 days from the date of receipt. To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- The item must have all original tags, labels, and packaging intact.
- The item must not be marked as “final sale” or “non-returnable” at the time of purchase.
2. Non-Returnable Items
Certain items are non-returnable for health and hygiene reasons, including:
- Intimate wear or lingerie.
- Swimwear.
- Accessories (e.g., jewelry, hats).
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at service@gvlise.com within 14 days of receiving your order. Provide your order number, the items you wish to return, and the reason for the return.
- We will provide you with instructions for returning the item.
- Package the item securely in its original packaging, including all tags and accessories.
- Ship the item back to us using a traceable shipping service.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service to ensure the safe return of your item.
5. Refunds
Once we receive and inspect your return, we will process your refund. If the return meets the conditions outlined above, your refund will be issued to the original payment method. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at service@gvlise.com within 7 days of receiving the product. We will provide instructions for returning the item and issue a full refund or replacement upon verification of the defect.
8. Final Sale Items
Items marked as “final sale” or “non-returnable” are not eligible for return or exchange. Please carefully review the product details before making a purchase.
9. Contact Us
If you have any questions or concerns regarding our Returns Policy, please feel free to contact us at service@gvlise.com. We are here to assist you!
Thank you for shopping with RUISHU CULTURE MEDIA CO., LIMITED.